In Herbal cosmetic and skincare products, return & exchange policies are usually stricter because of hygiene and safety concerns. Most brands and marketplaces in India allow returns only in specific situations such as:

• Damaged product

• Wrong item delivered

• Expired product

• Missing items

• Manufacturing defect

• Leakage during delivery
  

Opened or used cosmetic products are generally non-returnable unless there is a defect or allergic reaction evidence.

Under India’s Department of Consumer Affairs consumer laws, sellers cannot deny remedies for defective or misleading products even if they display “No Return” policies. The Consumer Protection Act, 2019 protects consumers against defective goods and unfair trade practices.